Handle disputed transactions at P2P
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Your P2P buyer has notified Binance of the situation when trading with you. The buyer has announced that he has paid you the exact amount shown on the platform but has not received the property because you have not released it. Absolutely do not release until you have received any money and immediately report to Livechat here so that Binance will immediately block the automatic release at the end of the dispute period.
sellers
If you have not received any payment, please immediately report via Livechat to Binance for support to freeze the order to avoid the system releasing it automatically to the buyer. Please provide relevant evidence to verify that you have not received payment. The waiting time for you to process via Livechat is 15 minutes. If after 15 minutes from the time you receive the notification there is no response, you will lose the right to argue in the appeal session.
Buyer
The buyer has uploaded valid proof and Binance's technical team is reviewing the relevant documents.
This is the Livechat page that handles the seller's appeal. You have 15 minutes to chat directly with Binance to handle the disputed order. After 15 minutes, the system will stop support and release orders automatically